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Top 7 Customer Service Tips That Build Customer Loyalty and Word of Mouth Referrals

Top 7 Customer Service Tips That Build Customer Loyalty and Word of Mouth Referrals

The “Holy Grail” in business is a word of mouth referral. The reason is that word of mouth referrals close at a very high percentage. In fact, studies show that word of mouth referrals close at nearly a 99% ratio versus other leads. The tragedy in business is that most companies rarely seek these valuableRead more about Top 7 Customer Service Tips That Build Customer Loyalty and Word of Mouth Referrals[…]

4 Areas to Master Performance Tracking in Your Business

4 Areas to Master Performance Tracking in Your Business

Performance tracking or Key Performance Indicator (KPI) tracking is one of the most valuable skills you can develop as a business owner. Without tracking in place, you don’t know what’s going on in your business. It’s the equivalent to no one keeping score at a ball game. It just doesn’t make sense. Why even playRead more about 4 Areas to Master Performance Tracking in Your Business[…]